Why Won’t My Price File Upload?

Uploading your price file (also known as a price book or product list) into Burdi is usually quick and easy — but sometimes the upload can fail or get stuck.

If your file won’t upload, don’t stress. In most cases, it comes down to a few common formatting issues.

Use the troubleshooting questions below to get things sorted fast.

Troubleshooting Checklist

1. How Many Products Are You Uploading?

One of the most common reasons a price file won’t upload is simply the file size.

✅ Burdi allows up to 5,000 products per upload.

If your file contains more than 5,000 line items, the upload may fail or time out.

Fix:
Split your product list into smaller files (e.g. 3,000–5,000 products each) and upload them one at a time.

2. Are There Blank or Empty Cells in the File?

Blank cells can interrupt the upload process, especially if there are gaps in important columns.

Even a single empty row or missing value can cause the price file import to stop unexpectedly.

Fix:
Before uploading:

• Remove all blank rows

• Make sure every product line has values filled in

A clean, continuous spreadsheet works best.

3. Are There Extra Columns You Don’t Need?

Price files exported from suppliers or other systems often include lots of extra information — and that can slow things down.

Having multiple unnecessary columns can make uploads take much longer or cause errors.

Fix:
Only include the information Burdi actually needs, such as:

• Product Code

• Description

• Buy Price

• Unit of Measure (UOM)

• Tax Rate

Keeping the file simple = faster upload and fewer issues.