Why Won't my Price File (price book, product list) upload?

Why Won't my Price File (price book, product list) upload?

Why Won’t My Price File Upload?

Uploading your price file (also known as a price book or product list) into Burdi is usually quick and easy — but sometimes the upload can fail or get stuck.

If your file won’t upload, don’t stress. In most cases, it comes down to a few common formatting issues.

Use the troubleshooting questions below to get things sorted fast.

Troubleshooting Checklist

1. How Many Products Are You Uploading?

One of the most common reasons a price file won’t upload is simply the file size.

✅ Burdi allows up to 5,000 products per upload.

If your file contains more than 5,000 line items, the upload may fail or time out.

Fix:
Split your product list into smaller files (e.g. 3,000–5,000 products each) and upload them one at a time.


2. Are There Blank or Empty Cells in the File?

Blank cells can interrupt the upload process, especially if there are gaps in important columns.

Even a single empty row or missing value can cause the price file import to stop unexpectedly.

Fix:
Before uploading:

  • Remove all blank rows

  • Make sure every product line has values filled in

A clean, continuous spreadsheet works best.

3. Are There Extra Columns You Don’t Need?

Price files exported from suppliers or other systems often include lots of extra information — and that can slow things down.

Having multiple unnecessary columns can make uploads take much longer or cause errors.

Fix:
Only include the information Burdi actually needs, such as:

  • Product Code

  • Description

  • Buy Price

  • Unit of Measure (UOM)

  • Tax Rate

Keeping the file simple = faster upload and fewer issues.



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