How Do I Set Up Bundle Service Environments for Residential, Commercial, VIP and Project?
Bundle service environments let you charge different rates for different customer types β residential, commercial, VIP members, builders, and after hours. Each environment carries its own labour rate, Contingency, Sundries and product pricing rule.
π Why Use Multiple Environments
Residential β customers who use you the least, pay the most.
Commercial β restaurants, real estate, repeat clients on a lower rate.
VIP β body corporates, members, or a paid membership program.
Project β new builds, renovations, builder work.
After Hours β out-of-hours emergency callouts.
βοΈ Step 1: Open Environments
In Burdi, go to Sales Management > Bundles.
Open Environments and click Create New.
π Step 2: Create the Residential Environment
Environment Name: Residential
Environment Service: Residential Labour
Sell Price on Products: leave as your default pricing
Contingency: 5β10%
Sundries: 2β3%
Passport Environment: Residential
Click Save.
π’ Step 3: Create Commercial, VIP and After Hours
Repeat the same steps for each customer type. You can charge different labour rates per environment without changing your product prices.
Tip: If you want to discount materials for commercial customers, set Sell Price on Products to your standard sell price less a percentage (for example β5%). Otherwise leave it the same and only the labour rate changes.
π Step 4: Create the Project Environment
Project work often needs a different pricing approach. You might set product pricing to cost plus 50% instead of RRP, and bump Sundries to 5% because of extra clips and consumables on a new build.
π Step 5: Use After Hours for Emergency Work
An After Hours environment can use a higher labour rate (for example 1.5Γ your residential rate) without you having to build separate bundles. The bundle stays the same β only the environment changes.
π€ What Gets Sent to ServiceM8
ServiceM8 canβt hold multiple environments natively. When Burdi pushes a bundle to ServiceM8, it always uses the leftmost environment in your list (typically Residential). The other environments are only used inside Burdiβs Pitcher Book.
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