Where Did My Invoice Go?

Where Did My Invoice Go?



 Where Did My Invoice Go?


When you import invoices into Burdi, they will automatically be processed and directed to the right place depending on their status. This article explains how invoices are imported and where to find them.

How Can Invoices Be Imported into Burdi?

Invoices can be imported into Burdi in several ways:

  • Emailing them directly to Burdi using your unique Burdi email address.

  • Drag-and-drop upload Using Manual File Uploader

  • Automatic imports from connected suppliers 

Where Do Invoices Go After Importing?

Depending on how well the invoice was read, it will be placed in one of the following areas:

1. Purchases Page 

If the invoice is read perfectly and contains all the required information, it will go directly to the Purchases page. This is the ideal and most common outcome and the invoice will be pushed to ServiceM8 and/or Xero.


2. Review Invoices Page (If Something Is Wrong)

If Burdi detects missing information, formatting issues, or any errors with the invoice, it will be sent to the Review Invoices page for your attention. The invoice will not be pushed to ServiceM8 and/or Xero until you have reviewed it and clicked Publish.


What If You Still Can’t Find the Invoice?

If you can’t see the invoice in either the Purchases page or the Review Invoices page:

  1. Use Global Search in Burdi to look for the invoice by supplier name, invoice number, or job number.                                                                                                                                                                      

  2. If the invoice still doesn’t appear, please email us at support@burdi.com.au so we can investigate further.


Got any questions? Call us at 1800 223 532 or send us an email at hello@burdi.com.au if you require support.

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