Where Did My Invoice Go?

Where Did My Invoice Go?



 Where Did My Invoice Go?


When you import invoices into Burdi, they will automatically be processed and directed to the right place depending on their status. This article explains how invoices are imported and where to find them.

How Can Invoices Be Imported into Burdi?

Invoices can be imported into Burdi in several ways:

  • Emailing them directly to Burdi using your unique Burdi email address.

  • Drag-and-drop upload Using Manual File Uploader

  • Automatic imports from connected suppliers 

Where Do Invoices Go After Importing?

Depending on how well the invoice was read, it will be placed in one of the following areas:

1. Purchases Page 

If the invoice is read perfectly and contains all the required information, it will go directly to the Purchases page. This is the ideal and most common outcome and the invoice will be pushed to ServiceM8 and/or Xero.


2. Review Invoices Page (If Something Is Wrong)

If Burdi detects missing information, formatting issues, or any errors with the invoice, it will be sent to the Review Invoices page for your attention. The invoice will not be pushed to ServiceM8 and/or Xero until you have reviewed it and clicked Publish.


What If You Still Can’t Find the Invoice?

If you can’t see the invoice in either the Purchases page or the Review Invoices page:

  1. Use Global Search in Burdi to look for the invoice by supplier name, invoice number, or job number.                                                                                                                                                                      

  2. If the invoice still doesn’t appear, please email us at support@burdi.com.au so we can investigate further.


Got any questions? Call us at 1800 223 532 or send us an email at hello@burdi.com.au if you require support.

    • Related Articles

    • Deleting and reimporting an invoice

      Deleting and reimporting an invoice As part of the troubleshooting steps, we may require you to delete and reimport an invoice you're having issue with. To do this, please follow the steps below. Step 1: If the invoice is under review. Select Review. ...
    • How do I search for an item, invoice number, products or job number?

      Searching for Item, Invoice Number, Products or Job Number On your dashboard, across the top there are a number of tabs. On the top right hand corner of your screen you will see a magnifying class and search bar. Click the search icon and enter ...
    • How do I manually publish invoices to Xero?

      Manually publishing invoices to Xero Invoices and line items won't go across to Xero automatically for the following reasons: 'Always Review' has been checked under the supplier settings The invoice has gone to review due to an error A Xero error - ...
    • How do I manually publish invoices to ServiceM8?

      Publishing invoices to ServiceM8 manually Invoices and line items won't go across to ServiceM8 automatically for the following reasons: There was no job number listed on the invoice The job has been marked as completed for more than 48 hours The ...
    • Managing Invoices and Receipts That Don't Link to Jobs

      Managing Invoices and Receipts That Don't Link to Jobs Sometimes you may receive invoices or receipts that don’t need to be attached to specific jobs in Burdi. If this is the case, you can adjust the supplier's settings so these documents go directly ...