Existing product codes in ServiceM8. Does Burdi update or create a new item?

Existing product codes in ServiceM8. Does Burdi update or create a new item?



 Existing Product Codes in ServiceM8


We take the supplier's provided product codes or SKUs from their tax invoices and send those individual products ServiceM8. If there is a case where the supplier has not given a product code or SKU (this can be common in smaller suppliers), then Burdi will create one and use this created product code every time we see that item from now on.

All of Burdi's features function off suppliers and their individual product codes. We will update existing product information (pricing, etc) based off product codes in ServiceM8. If the product code doesn't exist anymore in ServiceM8 then we will create a new product based on the product code given by the supplier.

With product codes: 
  1. if the supplier's product code exists in ServiceM8 - Burdi will update it
  2. if the supplier's product code doesn't exist in ServiceM8 - Burdi will create a new one and add it to your ServiceM8 product library along with any pricing you have set 
  3. if the supplier doesn't have a product code - Burdi will create a new one and create a new product in ServiceM8. Each time you purchase that item from that supplier Burdi will apply the product code it created and update the product in ServiceM8 moving forward. 
If you do not want Burdi to autogenerate product codes in the case that the supplier has not provided one, you can turn this feature off under your Supplier Settings. Head to Account > Supplier Settings > Select the Supplier > Edit > Tick Don't auto generate product codes. 

If this feature is ticked, for any invoices where a product code has not been provided on the supplier invoice, it will be sent to review to you to custom create your own product code. 


Got any questions? Call us at 1800 223 532 or send us an email at hello@burdi.com.au if you require support.

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