Troubleshooting
Find my account ID
Find My Account ID Step 1: Your account ID is the characters between the "( )" located at the top of your Burdi account. All done! This article not what you're looking for? Call us at 1800 223 532 or email hello@burdi.com.au if you have questions or ...
Pushing individual items to ServiceM8
Pushing individual items to ServiceM8 You have an option to send individual line items to ServiceM8. To do this, follow the steps below. Step 1: Head to Purchases and search for the invoice you need to publish to ServiceM8. Select View Items. Step 2: ...
Error Message: Product code exists more than once in Xero
Error Message: Product code exists more than once in Xero If you see an error message showing while reviewing invoices in Burdi, "The Product Code exists more than once in Xero Materials/Services. Please remove one from Xero Materials/Services." ...
Deleting and reimporting an invoice
Deleting and reimporting an invoice As part of the troubleshooting steps, we may require you to delete and reimport an invoice you're having issue with. To do this, please follow the steps below. Step 1: If the invoice is under review. Select Review. ...
Notifications for new products created in Xero
New Product Notifications in Xero You have the option to send all products and line items to Xero creating products in Xero inventory. It is Xero that will create a new product if it doesn't exist already. Xero currently does not notify users if ...
▶️ ServiceM8 Error: "Store setting does not allow items to be pushed to ServiceM8"
ServiceM8 Error: "Store setting does not allow items to be pushed to ServiceM8" If you are automatically pushing invoices to ServiceM8 and you receive an error message with an X icon of "Store setting does not allow items to be pushed to ServiceM8". ...
How do I manually publish invoices to Xero?
Manually publishing invoices to Xero Invoices and line items won't go across to Xero automatically for the following reasons: 'Always Review' has been checked under the supplier settings The invoice has gone to review due to an error A Xero error - ...
How can I turn off 'Review Required' email notifications?
'Review Required' Email Notifications If your 'Always Review' setting is ticked under your Default Supplier Settings, you will automatically receive an email for every invoice that you import into Burdi. If you regularly bulk import invoices, we ...
Deleting a new supplier
Deleting a new supplier If you do not need a particular supplier's invoices in Burdi, you can delete them. To do this, follow the steps below. Step 1: Head to New Suppliers in your Purchases tab. Step 2: Choose which Supplier you want to delete. ...
Xero disconnection issue
Xero disconnection issue If you can't reconnect to Xero from within your Burdi account and you receive an error message saying that you are still connected to Xero when it's not, please follow the following steps: Step 1: Log in to your Xero account, ...
What if I accidentally gave my supplier the wrong job number?
Wrong Job Number If the wrong job number has been given to the supplier or if the supplier has made a mistake, you can edit job numbers within Burdi and publish to ServiceM8. Click here to see how to edit job numbers on invoices. Got any questions? ...
How do I manually publish invoices to ServiceM8?
Publishing invoices to ServiceM8 manually Invoices and line items won't go across to ServiceM8 automatically for the following reasons: There was no job number listed on the invoice The job has been marked as completed for more than 48 hours The ...