How long does it take Burdi to scan and import invoices?

How long does it take Burdi to scan and import invoices?



  How long does it take Burdi to scan and import the invoice?


Burdi scans documents and imports your materials instantly! Exporting to ServiceM8 and Xero happens quickly but just how long this takes depends on a few things: 

  1. If you've selected to always review the supplier invoices
  2. If you've selected to auto-export supplier invoices
  3. If there are any errors that need to be reviewed before we can send the invoice to ServiceM8 and/or Xero
  4. If Burdi/ServiceM8/Xero are conducting any software updates. Updates can slow down the process and create a queue however, this is a very rare occurrence that customers will be affected by necessary updates
  5. The number of items to send to ServiceM8 and/or Xero. If you are exporting invoices with pages of line items or multiple invoices at once, this can sometimes create a queue in ServiceM8 and/or Xero. You can check if your items have been sent to the queue by heading to Purchases > clicking on the invoice recently published > see if a clock, tick, or cross icon is displaying.  



A tick indicates that the invoice has been pushed through to ServiceM8 or Xero.
An X icon shows that the invoice has not been pushed to ServiceM8 or Xero.
If a clock is showing, it's been sent to the queue and will be exported shortly. 

No matter the reasons listed above, we work with ServiceM8 and Xero to ensure that your items are published as quickly as possible. If you are finding that your items are taking too long to be published to ServiceM8 and/or Xero, please create a support ticket and our tech team will be able to assist you. 

If your items are not publishing at all to ServiceM8 and/or Xero, please see our troubleshooting guides or create a support ticket for our tech team to assist you. 


This article not what you're looking for? Call us at 1800 223 532 or email hello@burdi.com.au if you have questions or if you need support.

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