Instead, Burdi works in the background, powering tools they already use, like ServiceM8, while giving them access to simple workflows that make life easier on-site. Here’s how field staff benefit from Burdi without ever needing to open it.

Seamless ServiceM8 Integration

Most technicians already use ServiceM8 to manage their jobs. With Burdi, ServiceM8 becomes even more powerful.

• Quoting and invoicing made simple: Burdi feeds pre-built bundles and dynamic pricing into ServiceM8, so technicians can generate accurate quotes on-site with just a few taps.

• Consistent pricing: Bundles ensure that every quote follows the business’s standards, eliminating underquoting or missed items.

• Job self-assignment: Technicians can assign themselves to jobs within ServiceM8, with Burdi tracking this data for profitability and bonus reporting.

This means more accurate quotes, fewer admin errors, and smoother handovers from the field to the office.

Quick and Easy Expense Capture

Handling receipts is one of the biggest frustrations for field staff. Burdi makes it simple.

• Snap and send: Technicians can take a photo of a receipt (fuel, parts, ad hoc purchases) and email it directly to Burdi.

• Automatic allocation: By adding the job number in the subject line, the system automatically assigns the expense to the correct job.

• No extra admin: No need to file paperwork, hand receipts to the office, or enter anything manually.

For technicians, it’s as easy as taking a photo and moving on with the job.

Training Without Disruption

Every business owner knows how much time and money can be lost training new field staff. Burdi reduces that with its Passport feature training videos.

• Short, principle-based lessons cover common tasks like replacement, installation, and switchboard upgrades.

• Accessible online via a dedicated page, without needing a full Burdi login.

• Consistent learning: Everyone gets the same information, taught the right way the first time.

This gives apprentices and technicians the confidence to handle tasks independently, without constant oversight from senior staff.

Supporting Apprentices

Apprentices can also be included in Burdi’s workflows without complication.

• Labour rate classifications mean apprentices are billed correctly in the system.

• Structured training support via Passport ensures they build the right skills early.

This balance helps apprentices learn while keeping reporting accurate for the business.

Burdi in the Background

The best part for technicians and apprentices? They don’t need to log into Burdi at all. Everything they need flows into the tools they already use, or is as simple as sending a photo to an email address.

Burdi works quietly in the background, giving field staff less admin, more clarity, and more time to focus on doing the job right.